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Fenman
ACTIVITY MANUAL: Coaching to Handle Customers Problems
13 self-study modules for learning how to coach others in customer service. Coaching, people development and customer...
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Fenman
ACTIVITY MANUAL: Complaint Handling For Positive Outcomes
This trainer's activity pack contains 19 tried and tested activities, all of which focus on key skills required to im...
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Fenman
ACTIVITY MANUAL: Counselling Skills at Work
Counselling skills are special. But your managers don’t need to be specialists to make their counselling skills pay r...
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Fenman
ACTIVITY MANUAL: Dealing with Difficult and Aggressive Behaviour
Give people the skills they need to handle anything their job throws at them - confidently, professionally and calmly...
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Fenman
ACTIVITY MANUAL: Managing Tricky Situations Involving People...
‘How to be professional, assertive and effective as a manager when the going gets tough.’ This manual contains 18 pro...
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VEA
Bullying in the Workplace - Set of Two
Program One - Addressing Bullying in the Workplace (26 minutes) If bullying is not appropriately managed, a culture...
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Star Thrower
Everyday Creativity
Everyday Creativity teaches a surprising truth about creativity - that it's not a magical, mysterious occurrence, but...
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Video Arts
Fair's Fair
Fairs Fair is designed to show employees how all types of discrimination can and should be avoided in the workplace....
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Video Arts
Ideas Into Action
How do you stimulate constant creativity and innovation in your organisation? How do you come up with viable ideas fo...
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Ash Quarry
LALC: Developing A Beginner's Mindset
This program explains how to develop a beginner’s mindset to help with creativity and facilitating change.
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The price of greatness is responsibility.

Sir Winston Churchill