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Communication Skills

 
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Key Knowledge
Active Body Language
Active Body Language addresses two areas. Firstly, how presenting positive body language can be an aid to listening,...
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Fenman
ACTIVITY MANUAL: Assertiveness Skills
This activity pack comprises 24 separate modules, ranging from the introductory two, “Rights in Assertiveness” and “B...
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Fenman
ACTIVITY MANUAL: Business English Manual
The 25 activities in this pack are relevant to managers, secretaries and anyone else who has to communicate in writin...
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Fenman
ACTIVITY MANUAL: Business Writing Toolkit
This toolkit contains 105 tools to give your people confidence and skills in using business writing to benefit themse...
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Fenman
ACTIVITY MANUAL: Communication Skills
Here are 22 activities to build those essential communication skills: questioning and listening skills to find out ex...
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Fenman
ACTIVITY MANUAL: Complaint Handling For Positive Outcomes
This trainer's activity pack contains 19 tried and tested activities, all of which focus on key skills required to im...
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Fenman
ACTIVITY MANUAL: Dealing with Difficult and Aggressive Behaviour
Give people the skills they need to handle anything their job throws at them - confidently, professionally and calmly...
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Fenman
ACTIVITY MANUAL: Delegation Skills
Show how delegation develops people and gets things done. Successful managers need the skills to delegate effectively...
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Fenman
ACTIVITY MANUAL: Developing An Emotionally Intelligent Team (includes CDROM)
With Developing an Emotionally Intelligent Team you'll have pages and pages of tried and tested activities devoted to...
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Fenman
ACTIVITY MANUAL: Feedback Skills
Here are 18 activities to dramatically improve the performance of your managers, and their people. Use it to give you...
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The highest reward for a person's toil is not what they get for it, but what they become by it.

John Ruskin