Search Results

Customer Service

 
Search
 
123456789
 
 

Quality Media Resources
5 Values of Great Customer Service
Just as the composition of our workplaces has changed, so too have our customers. We serve people of different ages,...
View More
 
Fenman
ACTIVITY MANUAL: Call Centres: Maximising Productivity
This is a powerful pack that will help your call centre achieve maximum performance by developing and motivating its...
View More
 
Fenman
ACTIVITY MANUAL: Coaching to Handle Customers Problems
13 self-study modules for learning how to coach others in customer service. Coaching, people development and customer...
View More
 
Fenman
ACTIVITY MANUAL: Creative Customer Contact
Show participants how to learn more about themselves and take control of their own lives. This pack explains why we s...
View More
 
Fenman
ACTIVITY MANUAL: Customers With Specific Needs
A flexible training pack with trainer's guide and video. This pack will help people to refine service delivery, obser...
View More
 
Fenman
ACTIVITY MANUAL: Excellent Customer Service
It won't take you long to find the many ways Excellent Customer Service can be used. Within its handy ring binder for...
View More
 
Fenman
ACTIVITY MANUAL: Improving Customer Care (30 Practical Exercises)
Here are 30 practical exercises designed to provide hard-pressed trainers and managers responsible for people develop...
View More
 
Fenman
ACTIVITY MANUAL: Internal Customers
The purpose of this activity pack is to introduce the concept of internal customer care, help staff and managers iden...
View More
 
Fenman
ACTIVITY MANUAL: Quality Calls
These activities will train your people to develop skills for creating rapport, interacting with integrity, and inter...
View More
 
Video Arts
An Inside Job: Meeting Internal Customer Needs
Everyone in an organisation forms part of a 'customer service chain'. But the chain is only as strong as its weakest...
View More
 
123456789
 
 

Page 1 (81 results)

 
 

Search

By learning you will teach; by teaching you will learn.

Latin Proverb