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Quality Media Resources
5 Values of Great Customer Service
Just as the composition of our workplaces has changed, so too have our customers. We serve people of different ages,...
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Training Point
A Greener Workplace: Planning and Managing Sustainability
The ‘green’ approach to life started as a grass-roots, community-based movement. It has now permeated the mainstream...
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Key Knowledge
Active Body Language
Active Body Language addresses two areas. Firstly, how presenting positive body language can be an aid to listening,...
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Fenman
ACTIVITY MANUAL: Best of Energisers & Pacechangers
Energisers revitalise jaded and weary participants, allowing them to use their minds and bodies in a different way, a...
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Fenman
ACTIVITY MANUAL: Best of Icebreakers & Endings
The first and last few minutes of any training session are vital - this is where you set the tone, get people motivat...
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Fenman
ACTIVITY MANUAL: Business Writing Toolkit
This toolkit contains 105 tools to give your people confidence and skills in using business writing to benefit themse...
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Fenman
ACTIVITY MANUAL: Call Centres: Maximising Productivity
This is a powerful pack that will help your call centre achieve maximum performance by developing and motivating its...
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Fenman
ACTIVITY MANUAL: Communication Skills
Here are 22 activities to build those essential communication skills: questioning and listening skills to find out ex...
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Fenman
ACTIVITY MANUAL: Continuing Professional Development
Participants will discover how CPD can be fun, challenging, and enormously satisfying. Anyone who wants to get on in...
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Fenman
ACTIVITY MANUAL: Developing An Emotionally Intelligent Team (includes CDROM)
With Developing an Emotionally Intelligent Team you'll have pages and pages of tried and tested activities devoted to...
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No person can be a great leader unless he takes genuine joy in the successes of those under him.

W. A. Nance