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Video Arts e-Learning Course List
Appraisals, Review and Performance
The Dreaded Appraisal
Both Sides of the Appraisal Interview
Ensure managers conduct positive appraisals that focus on staff motivation and business effectiveness.
Essentials of Managing Performance
Just-in-time Reminders for Managers
Bite size learning for: Targeting; praise and criticism; and conducting performance reviews.
How am I Doing?
The Perfect Appraisal Interview
Show managers how to understand and address the needs of their staff.
Managing Performance Every Day:
Beyond the Appraisal
Show managers how to get staff to perform well on a day by day basis, not just following an appraisal.
Performance Matters:
The Importance of Praise Improving
Staff Performance Ensure that managers understand how to use praise within their team so employees understand that their efforts are appreciated.
Performance Review
A New Approach to Appraisal
Change the way every person in your organisation approaches appraisals.
Assertiveness
Assert Yourself
Learning to Be Assertive
Show staff what true assertive behaviour is, and how and when to use it
Straight Talking
The Art of Assertiveness
Equip people with the confidence to get their views and ideas noticed.
Change
Jamie’s School Dinners
Managing Change
Passion, people, planning and perseverance.
Jamie’s School Dinners
Living With Change
Reject it, resist it, reflect on it, resolve it.
Coaching
The Helping Hand
Coaching Skills for Managers
Ensure managers understand the need for coaching and then learn how to coach.
Pass it on
Coaching Skills for Managers
Give managers the coaching skills they need to guide and encourage their people towards greater performance.
You’ll Soon Get the Hang of it
The Techniques of One-on-one Training
Explain how to teach people in your care how to do a job.
Creativity
Ideas Into Action
Stimulating Creativity for Success
Stimulating creativity as a tool for enhancing an organisations success.
Customer Service
Complaints and quality management
Quality Through Customer Service
Demonstrate the value of addressing the causes of customer complaints to improve the quality process.
Demanding Customers
Customer Care Made PERFECT
How to satisfy even the most demanding customers.
If Looks Could Kill
The Power of Behaviour
Show people how to handle complaints well and help prevent them from recurring in the future.
No Complaints?
Complaints and the Customer
Show people how to handle complaints well and help prevent them from recurring in the future.
Who Sold You This, Then?
Effective After-Sale Services
Help service staff appreciate the skills required to satisfy customers and represent the business in a professional light.
Diversity and Equal Opportunities
Fair’s Fair
Equal Opportunities for All
Show employees how all types of discrimination can and should be avoided in the workplace.
Not My Type
Valuing Diversity
Encourage managers to question their misleading assumptions about other people and nurture the potential found in diversity.
Finance
The Balance Sheet Barrier
The Basics of Business Finance
Enable managers to appreciate how key financial statements are calculated and how they are used.
Internal Communications
An Inside Job
Meeting Internal Customers Needs
Demonstrate why and how people throughout a customer-facing organisation must put internal customer care into practise.
The Grapevine
Communicating in a World of Change
Avoid situations in which employees spread rumours to fill the gap left by a lack of formal communication.
Inside Information
A Silo-Buster’s Guide to Internal Customer Service
Show people how to develop more effective working relationships with their colleagues through better internal customer service.
Interview
Behavioural Interviewing
Taking the Guesswork Out of Recruitment
Use the concept of behavioural interviewing to predict the future performance of candidates. The star thrower story.
Essentials of Interviewing
Just in Time Reminders for Managers
Bite size learning for: selection interviewing, performance reviews and discipline and counselling interviews.
It’s Your Choice
Selection Skills for Managers
Provide managers with all the necessary skills to conduct an effective recruitment interview.
Leadership
Jamie’s Kitchen:
Fifteen Lessons on Leadership
Leadership is an Activity, Not a Position Show how to become a better leader featuring Jamie Oliver.
Managing People
Absence Minded
Managing Absenteeism
Help managers tackle absenteeism within their teams.
Can You Spare a Moment?
Counselling skills for Managers
How to deal with staff whose personal problems are affecting their work.
First Among Equals
Leading a Team
Give managers the leadership skills they need to enable individuals to work more effectively as part of a team.
I’d Like a Word with You
The Discipline Interview
Show managers how to maintain the long term performance of their people by applying necessary discipline.
The Best of Motives
Informing and Involving
Ensure managers inform and involve their teams in order to improve motivation and productivity.
The Ultimate Stress Show
Managing Stress
Understand the nature of stress and how it affects people.
Work Life for Managers
Tackling Stress in the Workplace
Help managers deal with problems that cause tension and stress within the workplace.
Meetings
Going to a Meeting
Constructive and Effective Participation
Give anyone who attends meetings the skills to contribute more effectively and deal with even the most awkward colleagues.
Meetings, Bloody Meetings
Making Meetings More Productive
Enable people to organise and chair meetings that are more effective and more motivating for those who attend.
More Bloody Meetings
The People Side of Meetings
Demonstrate that chairing a meeting is not just about getting the procedures right but also about getting people to work together.
Motivation and Attitude
The YES! Project
50 Secrets from the Science of Persuasion
Help people become more persuasive and enjoy greater business success.
Presentation
I Wasn’t Prepared for That
Overcoming the Fear of Making Presentations
Give staff at all levels the confidence and skills to prepare and deliver effective presentations.
Project Management
The Paper Chase
Cutting Back on Paperwork
Show people how to be more organised, efficient and effective in the way they handle paper work.
Project Management
Leading a Project Team
Give those tasked with managing projects the skills to maximise their teams’ performance.
Sales and Negotiation
The Art of Selling
Sales With Service
Ensure staff who deal with customers learn the key skills, techniques and behaviours of selling.
Call to Order
Converting Telephone Enquiries into Sales
Teach staff how to make a sale over the telephone by remembering a few simple steps.
Negotiating: Tying the Knot
A Skill for Life
Give staff at all levels the skills to achieve an equitable outcome to any negotiation.
Sell it to Me!
Essential Skills for All Sales People
Equip both new and experienced sales staff with the necessary skills to develop and nurture professional and productive customer relationships.
Teamwork
Jamie’s Kitchen Fifteen Lessons on Teamwork
The Four Stages of Team Development
Forming, storming, norming and performing.
Team Spirit
How to be an Effective Team Member
Enable people to see themselves as part of the team, not just as individuals.
Telephone Skills
On the Receiving End
Making Call Centres More Effective
Help call centre staff answer customer enquiries effectively and professionally.
Telephone Behaviour
The Rules of Effective Communication
Give all staff members the skills to use the telephone effectively in a business context.
Time management
30 Ways to Make More Time
Managing Your Time Effectively
Show employees when and where time management is a priority at work, and how to manage their time more effectively.
Making Time
Priorities, People and Procedures at Work
Help individuals focus on making the most of their time to the benefit of their work and personal lives.
The Unorganised Manager: Part 1
Organising Yourself
Show managers the importance of adopting essential time-management skills.
The Unorganised Manager: Part 2 & 3
Organising Managers
Show managers the importance of adopting essential delegation skills.
Writing Skills
Put it in Writing
The Complete Communicator – the Art of Influence
Explain the techniques required to get your point across in writing clearly and persuasively.
Report Writing
The Art of Writing a Good Report
Teach the skills required to write and present an easy to read, informative and forward thinking report.